Clarion Housing
CX & Content Strategy
Clarion Housing wanted a better relationship with their customers, some of whom, at the time, weren’t happy with levels of service.
The answer was not to just do more, but to do different - offer a different experience that put their tenants in more control of their homes.
Not necessarily the obvious answer, but the most effective one. Since the shift in CX & Content Strategy, customer satisfaction levels continue to rise.